Return procedure

If you are not completely satisfied with a product you receive, you can of course return it to us. Provided it is returned in its original condition and with its label.

This must be returned within 14 days of the arrival date of your package. Once your package is received, it will be subject to verification to ensure that the product is suitable for sale. Once the verification is complete, we will get back to you within a maximum of 20 days.

Please note that the following items cannot be returned;

● Items on SALE or REDUCTIONS

● Worn or damaged items.

● Jewelry, underwear, hair accessories and swimwear without hygiene protection

If you do not comply with these return conditions, the store reserves the right to refuse your return, despite the shipping costs incurred.

RETURN BY SHIPMENT

STEP 1

Report your return by email to retour@lilieclothes.com, indicating the reason for your return.

No response or exchange will be made via this email address. Simply indicate the reason for your return. If you have any questions, please contact savlilieclothes@gmail.com

 

STEP 2

Prepare your label on https://parcel.bpost.be and indicate the address (56, rue Solwaster 4621 RETINNE / retour@lilieclothes.com ) in the recipient area or go to a post office of your choice to have your parcel franked. Indicate your order number in the package, so that we can find you easily

STEP 3

Drop off your package at a post office of your choice, keeping the receipt until the return is accepted. This receipt is your proof of postage.

RETURN TO STORE

You can visit our store (12 rue Nicolas Arnold 4800 PETIT-RECHAIN) on WED - FRI - SAT from 12:00 PM to 6:00 PM and SUN from 2:00 PM to 5:00 PM

Voucher/gift card 🎁 PLEASE NOTE: you can only use the code online and not in store.