Shipping costs will be calculated at checkout, after the country and delivery option have been selected.

We offer the following delivery options:

​​ Country of delivery Delivery option Delivery times Delivery costs Belgium Mondial Relay delivery relay point 2 to 5 working days 3.65 (+90€ purchase: FREE) insurance up to €25 BPOST delivery relay point 1 to 2 working days 5.00€ 6.40€ (with insurance up to 500€) BPOST home delivery 1 to 2 working days 6.65€ 8.05€ (with insurance up to 500€) Showroom withdrawal Prepare the same day during opening hours FREE France MONDIAL RELAY delivery to relay point 3 to 5 days 5.45€ (Insurance up to 25€) 9.62€ (Insurance up to 250€) 12.12€ (Insurance up to 500€) ​​

1. Shipping time

Your orders are processed from Wednesday to Saturday, from 10 a.m. to 3 p.m. These deadlines do not include weekends or public holidays. An email will automatically be sent to the CUSTOMER when the PRODUCTS are shipped, provided that the email address provided on the registration form is correct.

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2. Delivery times & costs

During the ordering process, the SELLER will inform the CUSTOMER of the possible delivery times and options for the PRODUCTS purchased. Shipping costs are calculated based on the delivery method and the weight of the package. The amount of these costs will be payable by the CUSTOMER in addition to the price of the PRODUCTS purchased. Details of delivery times and costs are provided on the SITE.

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3. DELIVERY Terms

The package will be delivered to the CUSTOMER against signature and upon presentation of an identity document. In case of absence, a calling card will be left for the CUSTOMER, to allow them to collect their package from their post office. The CUSTOMER who has chosen delivery to a collection point will be responsible for the timely collection of their package. If the delivery address is incorrect or incomplete, we decline liability in the event of loss. Shipping costs will be borne by the customer, if however the error turns out to be made by the customer.

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4. DELIVERY Problems

The CUSTOMER is informed of the delivery date set when he chooses the type of delivery, at the end of the online ordering procedure, before confirming the order. It is specified that deliveries will be made within a maximum of thirty (30) days. Failing this, the CUSTOMER must formally notify the SELLER to deliver within a reasonable time and in the event of non-delivery within this time, he may terminate the contract. The SELLER will reimburse, without undue delay from receipt of the termination letter, the CUSTOMER the total amount paid for the PRODUCTS, taxes and delivery costs included, using the same payment method used by the CUSTOMER to purchase the PRODUCTS according to the selected insurance method. The SELLER is responsible until delivery of the PRODUCT to the CUSTOMER. It is reminded that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss noted upon delivery.

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5. Return method

Orders placed on our website can be returned within 14 days of the delivery date. Returns should be sent to 56, rue solwaster 4621 RETINNE.

Items must not have been worn or washed. They must be returned intact, labeled in their original packaging, accompanied by a copy of the invoice.
The items will be carefully checked. In case of damaged items, we will not be able to exchange or provide a credit note.

Download return procedure

Purchasing a pre-order item means that the product is no longer in stock. You purchase the item and will receive your item once it is restocked :-)

If you are not completely satisfied with a product you receive, you can of course return it to us. Provided it is returned in its original condition and with its label.

This must be returned within 14 days of the arrival date of your package. Once your package is received, it will be subject to verification to ensure that the product is suitable for sale. Once the verification is complete, we will get back to you within a maximum of 20 days.

Please note that the following items cannot be returned;

● Items on SALE or REDUCTIONS

● Worn or damaged items.

● Jewelry, underwear, hair accessories and swimwear without hygiene protection

If you do not comply with these return conditions, the store reserves the right to refuse your return, despite the shipping costs incurred.

RETURN BY SHIPMENT

STEP 1

Report your return by email to retour@lilieclothes.com, indicating the reason for your return.

No response or exchange will be made via this email address. Simply indicate the reason for your return. If you have any questions, please contact savlilieclothes@gmail.com

 

STEP 2

Prepare your label on https://parcel.bpost.be and indicate the address (56, rue Solwaster 4621 RETINNE / retour@lilieclothes.com ) in the recipient area or go to a post office of your choice to have your parcel franked. Indicate your order number in the package, so that we can find you easily

STEP 3

Drop off your package at a post office of your choice, keeping the receipt until the return is accepted. This receipt is your proof of postage.

RETURN TO STORE

You can visit our store (12 rue Nicolas Arnold 4800 PETIT-RECHAIN) on WED - FRI - SAT from 12:00 PM to 6:00 PM and SUN from 2:00 PM to 5:00 PM

Voucher/gift card 🎁 PLEASE NOTE: you can only use the code online and not in store.

Frequently asked questions.

ORDER

• I placed an order, the amount has been debited, but I have not received any confirmation email.

Your order confirmation is sent automatically. There may be several reasons for this;

- Your email is ending up in your spam folder.

- No email address was attached to the order.

- The email address provided is incorrect.

• I checked the address and my spam folder, but I still haven't received the order confirmation.

If your email address is linked (created) to an Outlook/Hotmail account, and if you check your spam from a Gmail account. Some messages do not appear. We invite you to log in to Outlook, and check "other messages, or spam". If despite this solution, you cannot find your order confirmation, please contact the chat, or by email at savlilieclothes@gmail.com.

• I received my order incomplete.

We ask that you report this within 24 hours at the latest. After this time, the order will be considered complete and no solution will be available. Once the report has been sent, you will be asked several questions to determine whether the missing item was forgotten or lost during transport.

• My package appears to have been opened, and my order is incomplete.

We ask that you return the item within 24 hours. Take a photo of the package from all angles before opening it. Also, take a video of it when you unpack it. Send this proof to us at savlilieclothes@gmail.com.

• I made a mistake in the delivery address, what should I do?

Please contact us as soon as possible at savlilieclothes@gmail.com. Your labels are generated automatically; if any information is inaccurate or missing, we are unable to verify it. We will do our best to consider your request.

• My package has been shipped, and the delivery address is insufficient/incorrect.

If, despite your request, it has not been processed in time, as soon as you receive the confirmation email from the bpost carrier, please change your preferences and request direct delivery to a collection point.

• I changed my preference, but the package was delivered to the wrong address. What should I do?

Unfortunately, we are unable to file a claim with the carrier. The customer is responsible for the contact information provided. However, we encourage you to visit the address and discuss it with the owner.

• How can I return the order?

Click on the link '' RETURN PROCEDURE ''

• Can I modify or add items to my order?

It is possible to add or modify your order, provided your request is taken into consideration before processing it. Please send your request to savlilieclothes@gmail.com and mention your order number.

• I received a wrong order/wrong item.

Please send us photos of your parcel's packaging and its contents within 48 hours at savlilieclothes@gmail.com. An investigation will be conducted to determine the cause. If it is our responsibility, a label will be sent to you and we will ask you to return the incorrect item within 14 working days.

• I followed the procedure, but the package was returned to me several days after its delivery due to my absence. (Family, neighbor, friends).

When you delegate someone else to receive your package, please ask them to send you the contents to ensure it is your order, or that it is complete. You have 24 hours to report any errors or anomalies, after which we will no longer be able to intervene.

• My order is suspended, what should I do?

Before confirming your shopping cart, please check that an item is not on pre-order. If this is the case, your package will be sent as soon as it is restocked at this address and the rest of your order will be suspended.

• Can I already receive the other part of my order?

It is possible to ship the remaining portion of your order to you, but the remaining portion will be at your expense. We invite you to contact savlilieclothes@gmail.com to make your request.

• How long is this pre-sale?

We generally allow a maximum of 15 days for delivery. However, in rare cases, the waiting time may be extended if the product is backlogged. We invite you to contact us at savlilieclothes@gmail.com for more information.

• Can I cancel a pre-sale item?

Unfortunately, it is not possible to cancel this item; it was ordered/produced directly for the customer. If the delay proves too long, a solution such as an exchange may be offered to the customer.

• How long will my package stay at the collection point?

Your package is available for 7 days at Mondial Relay / 14 days at Bpost

• I didn't pick up my order on time, what should I do?

Email us at savlilieclothes@gmail.com explaining the problem. Once we receive your package, we'll offer you a voucher or resend the order at your expense.

• I forgot to let you know, what should I do to collect my order?

Returns are returned to the original drop-off location. In most cases, the drop-off location owner will return the item to us. However, in rare cases, it may not be collected on time.

The package will then be returned to Mondial Relay, and we have 14 days to open a recovery request. After this time, we will be unable to recover your package.

If we have recovered your package, we will contact you by phone to return it to you. If after 3 reminders we do not receive a response from the customer, due to insufficient storage, your order will be considered abandoned, and the contents will be donated to a charity.

• How much time do I have to collect my order in store?

You have 15 days, the order will be put back on sale, and a purchase voucher will be sent to you by email.

• I purchased an item in store or online and it is defective.

We ask that you contact us as soon as possible and explain the nature of the problem. Depending on the defect, a solution will be offered to the customer, such as a credit note or an exchange.

Please keep your receipts in store, without them we are unable to process your request.

DELIVERY

• When will my order be delivered?

Your orders are shipped from Tuesday to Saturday inclusive between 12:00 and 17:00

• What is the delivery time?

This depends on the shipping method selected. You can check the delivery times for each delivery on the " DELIVERY " tab.

• My order has still not been delivered

Please first contact the carrier to inquire about the location of your package. Depending on the complexity of the issue, please contact us at savlilieclothes@gmail.com to file a claim with the carrier.

• How long does an investigation by the carrier take?

Please allow 15 working days for a response from the carrier.

• What compensation can I receive in the event of serious damage?

It all depends on whether your package was covered. If no insurance was added. A compensation of €25 will be covered by the carrier. ( ONLY ON MONDIAL RELAY)

• What does "damage" mean?

This means that the package is considered lost.

• Can the package arrive despite being placed in damaged condition?

Absolutely, this happens frequently. Your order may reappear after several weeks despite the compensation received. We will contact you immediately when your package is returned to us.

STORE PICKUP

• How long do I have to collect my order?

You have 14 days

• An article is not suitable, what solutions?

You can exchange or return the item on site.

STORE

• How much time do I have to exchange purchases made in store?

You have 8 days. Except for sale items.

• What is the method of reimbursement in store?

An exchange or credit will then be offered to you.

• I no longer have the receipt, how can I exchange it?

This is your proof of purchase, without it we are unable to accept the return of your purchase.

Tip: “take a photo of the receipt”

• How can I pay in store?

With a QR code, or in cash ( pay for your order in cash, and receive -10% on your next purchases )

• When is the store open?

We are open Wednesday, Friday, Saturday between 12:00 and 17:00

• Is the store open on Sundays or public holidays?

We occasionally open on public holidays or during special periods. You can check by following us on our social networks or by subscribing to our newsletters.

• Can we try it on site?

Two cabins are at your disposal

Didn't find your answer? Contact us on chat